Young Living

Young Living

GETTING PAST NO How to Effectively Handle Resistance WHAT YOU CAN EXPECT Understand that objections are great for your business. Learn to welcome objections. Learn when the best time is to handle an objection. Learn to recognize the true objections. Feel comfortable handling objections. What is an Objection When to Handle Objections

Common Objections Responding To Objections Following Up Getting Past "No" 3 What is an objection? What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past

"No" 4 HANDLING OBJECTIONS When someone tells you no what does this mean? Its not rejection its feedback. What is the feedback telling you? What is an Objection Do they have enough information to make a decision? Do they understand the value of the products? Do they need to talk with someone else about it? Do they believe in the products? Do they trust me?

When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 5 HANDLING OBJECTIONS Why should we welcome objections? How does it help you progress the conversation? What about responses like

Not interested thanks. Its not for me. Acknowledge and probe a little more. Dont be pushy. Be interested. What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 6 When is the best time to answer an objection?

What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 7 HANDLING OBJECTIONS There are three times you can deal with objections The best time to respond to an objection is before its been raised.

Include known potential objections when you share with others. Digging Deeper Take a peek at our helpful Quick Reference Guide on this topic! What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 8 COMMON OBJECTIONS What are the common objections to being involved with a network marketing business?

What are the common objections to essential oil products? What are the common objections to Young Living? Please use the worksheet provided. What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 9

THE REAL OBJECTION Unfortunately, the first objection you hear is only the real objection about half the time. Answering the first objection may not answer the true objection. Clarify that it is the real objection: What is an Objection In other words, if it werent for [objection], youd be happy to get involved. When to Handle Objections Common Objections Responding To Objections

Following Up Getting Past "No" 10 RAISING ADDITIONAL OBJECTIONS Even after youve heard some objections its important to find out if there are any more concerns. So ask for the objections What is an Objection What are your thoughts on ? Do you have any concerns? What other questions do you have? Please help me understand why thats important to you. When to Handle

Objections Common Objections Responding To Objections Following Up Getting Past "No" 11 UNUSUAL OBJECTIONS Sometimes youll hear very unusual or specific objections. You may actually question the validity of the fact. Be honest I havent heard that before

Respond with what you do know. Ask them to check their references and send it to you. What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 12 ACKNOWLEDGE THE OBJECTIONS If you hear any concerns or objections it is critical to acknowledge them:

What is an Objection Im glad you asked that question I can see that youre thinking about the products Im hearing that youre concerned with When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 13 RESPONDING TO OBJECTIONS The only way to effectively respond to objections is with information.

Tell stories giving examples to describe the benefits of the products. Use the products to demonstrate your point. Leave samples with them to try the products for themselves. Quote facts that you know about Young Living or the usage of essential oils and the other products. Give them time to digest and come back to you. Digging Deeper Review our Product Knowledge section of YLU to help you get educated on our essential oils. What is an Objection When to Handle Objections Common Objections

Responding To Objections Following Up Getting Past "No" 14 HANDLING OBJECTIONS On average, how many times does someone need to be presented with an idea or product before they want it? Once? Twice? Three times? What is an

Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 15 SHOCKING STATISTICS 48% of sales people never follow up with a prospect. 25% of sales people make a second contact and give up. 12% of sales people only make three contacts and give up.

Only 10% of sales people make more than three contacts. 80% of sales are made on the 5th to 12th contact Source: National Sales Executive Association What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 16 So it will take some time? What is an

Objection Getting Past No V1.0 When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 17 FOLLOW UP You cant expect to turn a prospect into a customer on the first conversation. Follow up with your prospects.

Note down some ideas on the worksheet regarding following up with prospects. Youre farming, not hunting. Please use the worksheet provided What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 18 STAY POSITIVE Dont set yourself up to think youll always sell on your first conversation. For some, this is just not

the right offer at the right time. What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up Getting Past "No" 19 STAY POSITIVE Every time you dont make a sale, you are one step closer to making the next sale. What is an Objection When to Handle

Objections Common Objections Responding To Objections Following Up Getting Past "No" 20 Be genuine! What is an Objection When to Handle Objections Common Objections Responding To Objections Following Up

Getting Past "No" 21 FOUNDATIONS OF TRUST Trust is critical to creating sales. One of the foundations of buyer trust is whether you are acting in the prospects best interests. Become genuinely interested in your prospects. Ask questions. Source: Buyers Trust of the Salesperson 2008 by Dr J. A. Wood What is an Objection When to Handle Objections

Common Objections Responding To Objections Following Up Getting Past "No" 22 IN SUMMARY Embrace objections and concerns. They are your friend. Include known potential objections when you share. Ask questions to raise objections. Acknowledge that you heard the objection.

Answer the objection with facts and information. Ask questions to raise further objections. Follow up! Follow up! Follow up! Getting Past "No" 23 Where can I get more information? Getting Past "No" 24 MORE INFORMATION Check out other YLU courses.

Network Marketing Approaching Prospects Compensation Plan 101 Building A Business Plan Getting Past "No" 25 YOUNG LIVING UNIVERSITY Visit YLU Canada to access more courses and tools to assist you on your business and personal growth journey. https://www.youngliving.com/vo/#/login Member Resources > Young Living University Canada Getting Past "No" 26

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