CHS Franchise Support & Training Open House CHS

CHS Franchise Support & Training Open House CHS Support Who? Who do I call for support? What? What types of questions can be answered by the corporate support team? How?

How do I access my support options?. Case Handyman Services Support, Intranet, Training & Red House WHO? Who do I call for support? Pre-Opening Phase: Start Up Coach guides you through the processes & procedures of running your Case Handyman Services Franchise during your start up phase After Opening: Red House Support Request

Ticketing System to log, track, & route your issues to resolution. Case Handyman Services Support, Intranet, Training & Red House WHAT? What types of questions can be answered? Office Processes & Procedures CHS Software Red House, CJES, etc

Manuals System wide correspondence and distributed materials CHS Business & Accounting Marketing Materials, retention, etc Site Visit Requests. Case Handyman Services Support, Intranet, Training & Red House HOW? Ways of accessing support are: Phone Toll-free Support & Voicemail Faxes Red House Support

Request Ticketing & Email Case Handyman Services Support, Intranet, Training & Red House CHS Intranet a.k.a Online Community With the help of the CHS Intranet, we are able to create a secure, password protected, community where Franchise-Partners and their employees can go to access support and a number of utilities. Library CHS Calendar

Alliance Discussion Forums Directory Online Directory Support Shopping Partner

Support Cart Websites Request Ticketing Case Handyman Services Support, Intranet, Training & Red House CHS Library In the CHS Library you will find downloadable documents that are used system wide

Manuals Memos & Faxes Software Updates Newsletters & FAQs. Case Handyman Services Support, Intranet, Training & Red House CHS Directory You are able to look up other franchise locations from the Directory, as well as

being able to look up contact information for the corporate office. Case Handyman Services Support, Intranet, Training & Red House Online Shopping Cart Order & Proof Marketing Materials Online Case Handyman Services Support, Intranet, Training & Red House CHS Calendar The calendar lists events happening in the Franchise System:

Discovery Days Regional & Corporate Trainings Teleconference Calls Annual Meetings Franchise Openings National Trade Shows. Case Handyman Services Support, Intranet, Training & Red House Alliance Directory We have compiled a list of links for our franchise partners Go directly to manufacturers

sites, suppliers, industry associations and specialty how-to websites No longer a need to search all over the web, come here first!. first Case Handyman Services Support, Intranet, Training & Red House Partner Websites Each Franchise-Partner has a Case Handyman Services website Potential clients & employees can find out information about your service area, services,

employees, and even schedule a Handyman online All you have to do is supply the information and well supply the format. Case Handyman Services Support, Intranet, Training & Red House Partner Websites Case Handyman Services Support, Intranet, Training & Red House Case Handyman Services Support, Intranet, Training & Red House Discussion Forums Discussion Forums can be used by Franchise-Partners, Sales Representatives,

and Office Managers These forums can be used to have discussions between Franchise-Partners or corporate staff team members. Case Handyman Services Support, Intranet, Training & Red House CHS Online Support By clicking on the Helpdesk tab from Red House Home Page you can access a team member for live support instantly on your computer. Case Handyman Services Support, Intranet, Training & Red House

Support Request Ticketing If you have a need for support, simply fill out a support request ticket, which is sent to the help desk, and then forwarded to the correct team member for a resolution Once you complete a ticket you are given a ticket number that corresponds with that request. Case Handyman Services Support, Intranet, Training & Red House Support Request Ticketing Once a ticket has been

resolved, the user will be sent a confirmation email with a solution The ticket will also be sent to that users ticket library for future reference. Case Handyman Services Support, Intranet, Training & Red House CHS -Training Open House CHS Training

Who? Owners General Managers Sales Representatives Office Managers Home Repair Specialists. Case Handyman Services Support, Intranet, Training & Red House New Partner Orientation

Orientation & Planning Session 2 days Topics covered: Intro to Case & HM Business Intro to Case Systems & Processes Intro to Financials & Business Plan Intro to Marketing

Goal: To prepare you for Owners Training. Case Handyman Services Support, Intranet, Training & Red House Owners Training Training Session 3 days Topics covered:

Sales Process Production Process Recruiting & Hiring Case Systems-Red House, CJES Human Resources Goal: To prepare you for opening. Case Handyman Services Support, Intranet, Training & Red House Grand Opening Visit Hands-On

Implementation 2 days on-site Topics covered: HRS Orientation & Training Office Manager Training The T&M & Contracted Processes Red House Orientation & Training Review & Follow up of Business Plan Review & Follow up of Marketing Plan

Perform pre-opening compliance review. Case Handyman Services Support, Intranet, Training & Red House Sales Training 5 days Topics include: Case Culture CJES In home estimating The HM Processes Sales, Production Marketing Grass Roots, Networking. Case Handyman Services Support, Intranet, Training & Red House

Regional Training 1 day with interaction with Corporate and other franchise partners located close to your office Topics include: Sales - Management Production Hiring, profitability

Office Manager Marketing Financials. Case Handyman Services Support, Intranet, Training & Red House Additional Training Tools Ongoing Support to maintain and grow the Business

Site Visits Regular Reports 800 number Website, Desktop Streaming Sales Trainings Regional Trainings Red House Online Training Teleconference Discussions Video Library Audiotape Series. Case Handyman Services Support, Intranet, Training & Red House

Software Relationship Open House CJES Red House Quickbooks Pro Microsoft Word = An integrated System for the Handyman Business Case Handyman Services Support, Intranet, Training & Red House Sales Call Schd

Enter Client Data Lead Calls Office Follow-up Marketing Meeting Canceled Update Database Client Meeting Estimate Project

No Sale Legend Client Red House CJES QB Create and Print Contract Close Sale Export to Red House

Future Project Print Schedule Or HRS Schd Process Sale Schedule the Project Accounting Close Out Job

Update Accounting Print Project Package Specialist Produces Case Handyman Services Support, Intranet, Training & Red House Now lets go take a look at Red House. Case Handyman Services Support, Intranet, Training & Red House