315: Writing Skills for Case Documentation 2/28/20 Name

315: Writing Skills for Case Documentation 2/28/20 Name

315: Writing Skills for Case Documentation 2/28/20 Name Tent Position County NAME Number of Years with Agency The Pennsylvania Child Welfare Resource Center One thing you want to know about writing skills for case

documentation 315: Writing Skills for Case Documentation 2 Learning Objectives Explain the importance of clear written communication and relate at least one personal objective for the course. Identify the important components of a case record using a sample case note. Use the Basic Writing Skills Resource Guide to proof, improve, and correct a paragraph from a case note The Pennsylvania Child Welfare Resource Center

315: Writing Skills for Case Documentation 3 Learning Objectives (continued) Explain at least one advantage of a properly sequenced case note. Identify the importance of objectivity and the use of facts in a case note. Explain at least one advantage of a thoroughly documented case note. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation

4 Competency 315-1: The child welfare professional can identify pertinent data for inclusion in case records and reports, and knows how to organize information in a clear, concise manner. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 5 Agenda 1.

2. 3. 4. Welcome and Introductions Value of Good Case Records/Documentation Basic Writing Skills Advanced Writing Skills: Relevance and Thoroughness 5. Skill Building 6. Review and Evaluations The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 6

Likes and Dislikes List three things you like best about your job and three things you like least about your job. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 7 The Importance of Good Case Documentation Good Case Documentation

Risk Assessment Family Service Plans The Pennsylvania Child Welfare Resource Center Case Summaries Safety Plans Court petitions

and narratives 315: Writing Skills for Case Documentation 8 The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 9 Think-Pair-Share Activity (15 minutes) Reflect:

What are the main functions of a case record? The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 10 Functions of a Case Record Provides a history of case activity for the future Documents how a family has responded in the past to agency intervention Documents decision making Measure client progress Means of communication to future service

providers Evidence in court testimony Supports worker in the event of client challenges The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 11 Functions of a Case Record (continued) Provides a means of supervision Allows worker opportunity to process case decisions

Provides for cultural competence assurances Allows workers to look for patterns Provides information in the absence of a worker Provides background on the child/family, i.e. medical history, criminal history, mental health history, etc. Provides a timeline of events Allows for a smooth transfer of information The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation from one child welfare professional to another 12 Knouse Family Case Record Youre taking over the Knouse family case.

Review the case record for the family. Create a list of what important information may be missing from this case record Think not only in terms of what may help you, but what information might also benefit supervisors, solicitors, or anyone else who might make use of the case record. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 13 When We Speak Sentences tend to be

Complex Convoluted Qualified with adorning phrases Conformed to the way we listen Tone, voice quality, emphases, and facial expressions infer the speakers intent The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 14 When We Read

The mind expects: sentences that are Simple Declarative Straightforward Do not write down your thought as you might express them verbally. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 15 Remember that Quality case documentation is a skill.

It takes practice to master thorough yet concise case documentation. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 16 Pronouns: Example #1 Stephanie and Layla were best friends until she began to spread rumors about her. She stated that she made going to school unbearable, which is why she became truant. Her mother, Anna, claims they were best friends. She is unaware of any falling out between them. She reported that she is

always upfront and honest with her about everything. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 17 Sentence #1 Lori, Amanda, and Jen all live in the same house, but sometimes she spends the night with her father. The Pennsylvania Child Welfare Resource Center

315: Writing Skills for Case Documentation 18 Sentence #2 John spoke with William because he wants him to go to anger management classes. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 19 Sentence #3

Bobby and Glenn were both removed from their home on January 14, 2014, however he wants to go back. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 20 Writing Skills Exercise Participants will divide into four evenly sized groups who will be assigned one of the following writing topics:

Apostrophe Number rules Quotation Marks Run-on sentences While in this small group, record a brief explanation, three helpful hints, and a sample sentence for your assigned writing topic on Participant Guide pages 8-9. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 21

Writing Skills Exercise (continued) Count off by the total number of people per small group, and re-group based on your number. For example: all of the ones will be in the same group, all of the twos in the same group, etc. Once in this second small group, you will teach the small group on your assigned writing topic. As other writing topic experts teach the small group, complete the rest of Participant Guide pages 8-9. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 22

McAbee Case Scenario: Sequencing Activity Participants will be divided into small groups. While watching the video, each group will record the sequence of the main events outlined in the interview. After the video, groups should compare notes and create a sequence of events that could be used to write their case record. Once the small groups are finished, the larger group as a whole will compile an agreed upon sequence of events. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation

23 What to Record Brainstorm Large group will divide in half Each group will take five minutes to record what they believe is important to include during a visit with the family Record on flipchart paper The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 24 Case Fact from Opinion: Example #1 Mr. Brown was obviously drunk when he

showed up for his visit. What is the problem with this statement? The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 25 Case Fact from Opinion: Example #1 (continued) Mr. Brown showed up for his visit smelling like alcohol. He was unable to stand up on his own, leaning against the wall, and he fell as he walked away from the visiting room. Mr. Brown reported that he had been at the bar earlier today but denied that he drank

any alcohol or that he was drunk. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 26 Avoid General Statements Why say, He looked tired, when you could say, He seemed to have trouble keeping his eyes open and yawned several times during our interview. Lets improve the following sentence together: The house was dirty.

The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 27 Use of Language: The Martin Family The Martin Family Case Vignettes: Scenes 4, 5, and 12 Directions Divide into small groups Each group will be assigned one or two phrases Identify the problem with your given phrase(s) The small groups will rewrite the provided phrases incorporating knowledge from this training Place your revised phrases on flip chart paper

and hang on the wall. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 28 Emilio Video Activity Participants will divide into six groups Each group will be assigned to take

notes on a specific area After viewing, each group will work together to create a piece of the case record regarding their given area Write your piece of case record on The Pennsylvania Child Welfare Resource Center flipchart paper and

Part One: Six Domains Type of Maltreatment Nature of Maltreatment Adult Functioning Child Functioning General Parenting Parenting Discipline 315: Writing Skills for Case Documentation 29 Emilio Video Activity (continued) When groups finish with

their case note, they will then be assigned a writing topic from todays training Return to your piece of case record and review it with a focus on your assigned writing topic. Mark changes on your flipchart, if needed. Move clockwise to the next case record and continue to review and mark changes as necessary. Repeat until you have reviewed each flipchart. Return

The Pennsylvania Child Welfare toResource yourCenter flipchart and review your peers Part Two: Writing Topics Relevance/ Thoroughness Grammar/language Sequencing Fact vs. Opinion Avoiding too much information

Avoiding too little information 315: Writing Skills for Case Documentation 30 Advice for New Case Workers Imagine you are talking to a new case worker who is struggling with writing his or her case record. Using your idea catcher, write down three tips or pointers from this session that might be helpful to them. The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation

31 Questions? Comments? The Pennsylvania Child Welfare Resource Center 315: Writing Skills for Case Documentation 32

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