Hands-On Hands-On Training: Training: Tips Tips and and

Hands-On Hands-On Training: Training: Tips Tips and and Tools Tools Presented Presented by: by: David Schmidt Human

Human Resource Resource Services Services May May 2015 2015 Todays Agenda 1) Overview of HOT

2) Tools to Enhance HOT 3) Sample Instructor Guides 4) Wrap-up Overview

Hands-On Training An orderly approach to something that is going to happen anyway. Gary R. Sisson Hands-On Training: A Simple and Effective Method for On-the-Job Training 2001 Overview A normal part of work Simple

Integrated Support System HOT POPPER P Prepare for training O Open the session

P Present the subject P Practice the skills E Evaluate performance R

Review the subject Tools Show and Tell Questions and Answers Coaching Self-Critique Daily Routine Tools Show & Tell

Provide clear visibility (Multiple participants? Mirror image?) Use slow, distinct movements (Missing one step . . .) Be heard without shouting (Choose quietest area possible) Split locations for differing purposes (Quiet area vs. noisy workplace) Use samples effectively (Allow ample time) Tools

Questions & Answers Create a dialogue (Give and get feedback) Satisfy multiple objectives (Review, check understanding, get opinions) Thinking questions (Divergent, explanatory, chains) Dont be tricky (hard = think; impossible = frustration) Use appropriate tone (Directly impacts responses) Tools

Coaching C Continue Practice O Observe & Evaluate A Affirm Positive Performance

C Communicate Ideas for Improvements H Help Until Satisfied Tools Self - Critique Learning from mistakes

Opportunities for review, encouragement Allows trainee to save face Guard against over-criticism Draw out positive Tools Daily Routine New Review Do Instructor Guides

Instructor Guides Phase 1: Job Overview Explain the job, tour the area, describe safety, performance expectations, training, etc. Phase 2: Equipment Familiarization Describe tools and equipment, including software, forms, reference materials, etc. Instructor Guides

Phase 3: Task Training Use HOT POPPER to cover each job procedure Phase 4: Solo Performance Have the trainee do the entire job under the most realistic conditions possible. Evolution Revolution Execution

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