Hands-On Hands-On Training: Training: Tips Tips and and

Hands-On Hands-On Training: Training: Tips Tips and and

Hands-On Hands-On Training: Training: Tips Tips and and Tools Tools Presented Presented by: by: David Schmidt Human

Human Resource Resource Services Services May May 2015 2015 Todays Agenda 1) Overview of HOT

2) Tools to Enhance HOT 3) Sample Instructor Guides 4) Wrap-up Overview

Hands-On Training An orderly approach to something that is going to happen anyway. Gary R. Sisson Hands-On Training: A Simple and Effective Method for On-the-Job Training 2001 Overview A normal part of work Simple

Integrated Support System HOT POPPER P Prepare for training O Open the session

P Present the subject P Practice the skills E Evaluate performance R

Review the subject Tools Show and Tell Questions and Answers Coaching Self-Critique Daily Routine Tools Show & Tell

Provide clear visibility (Multiple participants? Mirror image?) Use slow, distinct movements (Missing one step . . .) Be heard without shouting (Choose quietest area possible) Split locations for differing purposes (Quiet area vs. noisy workplace) Use samples effectively (Allow ample time) Tools

Questions & Answers Create a dialogue (Give and get feedback) Satisfy multiple objectives (Review, check understanding, get opinions) Thinking questions (Divergent, explanatory, chains) Dont be tricky (hard = think; impossible = frustration) Use appropriate tone (Directly impacts responses) Tools

Coaching C Continue Practice O Observe & Evaluate A Affirm Positive Performance

C Communicate Ideas for Improvements H Help Until Satisfied Tools Self - Critique Learning from mistakes

Opportunities for review, encouragement Allows trainee to save face Guard against over-criticism Draw out positive Tools Daily Routine New Review Do Instructor Guides

Instructor Guides Phase 1: Job Overview Explain the job, tour the area, describe safety, performance expectations, training, etc. Phase 2: Equipment Familiarization Describe tools and equipment, including software, forms, reference materials, etc. Instructor Guides

Phase 3: Task Training Use HOT POPPER to cover each job procedure Phase 4: Solo Performance Have the trainee do the entire job under the most realistic conditions possible. Evolution Revolution Execution

This has been a WSU Training Videoconference If you attended this live training session and wish to have your attendance documented in your training history, please notify Human Resource Services within 24 hours of today's date:

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