Strengthening Student Success by Implementing an Online Tutoring Program PRESENTED BY MELISSA R. BERTA, Ed.D, OCC JOHN HUBER, SMARTHINKING ACKNOWLEDGMENTS Faculty at OCC Resources provided by Title III grant Sheri Sterner, Elliot Ikuta, Fernando Gonzalez Intended Session Outcomes 1. Understand the implementation process of
online tutoring 2. Know and understand the student perspective of an online tutoring session at OCC 3. Discuss ideas and comments about online tutoring The Problems 1. Falling rates of retention and student success 2. Revenue loss due to attrition and course repetition 3. Inability to fund needed systemic changes to improve student success efforts
The Discussion We needed to take action Faculty involvement was essential in identifying strategies Increase the academic support programs that the Student Success Center has to offer students Implementing online tutoring helped us achieve this objective Goals and Objectives Increase student utilization of tutoring services
Increase in Retention Increase in Student Success Requirements for Successful Online Tutoring Easy to Access Easy to Use Maximized Access and Availability Highly Trained Tutors Ability to Monitor and Manage Quality Smarthinking Online Tutoring Specifications Access: Integrates with existing school portal, platform or other resources.
Usability: Chat-style interaction with expression and graphics tools (virtual whiteboard). Availability: Tutors available around the clock from any Internet connection. Tutors: College/university faculty, graduate students, recent graduates from graduate programs, and retired educators. 90% have graduate degrees in their subject and average 9 years of teaching experience. Quality: Reporting tools, ongoing professional development, student evaluations of tutoring sessions, all sessions are archived for student, faculty, and administrative review. The Online Tutoring Interaction
Implementation of Online Tutoring Integration Blackboard (initially) OCC Website Student Success Center link (year 2) Faculty and Staff Orientation Marketing/Awareness Campaigns
Inclusion in admissions materials Web bulletins Email blasts Classroom visits Division and Department presentations Flyers and posters throughout campus Ongoing Assessment and Data Analysis Results Increased student utilization of tutoring services Increased retention Increased student success
Increases in Student Utilization Fall Totals Students Sessions Hours Fall 2007 663 3337
3157:09:00 Fall 2008 1331 6607 6801:33:00 100.80% 0.98 115.40%
Spring 2008 681 4396 4261:17:00 Spring 2009 1640 7081 8387:00:00
140.90% 61.10% 96.90% Percent Change Spring Totals Percent Change Student unduplicated headcount Tutoring Sessions by Hour of Day
Hour of day 40% of sessions occur between the hours of 8 pm and 1 am Student Experience Survey QUESTION 1 2 3 4 5
No Yes Grand Total Favorable Rating 88.1% Rate your tutor (5 is the best): 59
19 63 91 422 654 88.2% Rate the technology (5 is the best): Would you recommend
SMARTHINKING to a friend? 40 37 114 128 335 654 93.3% 44 610
654 Student Comments Quite remarkable and useful. I would use it again anyday I wish i would have know about his site a long time ago. [Blank] college in California has never said anything about his site and now that i am at a different school the teacher encouraged us to use this site for help it is so perfect and the people r so nice and helpful. THANK YOU Was of great help and explain in great deal when i didn't understand i never know math could be so easy
Increase Student Success and Retention Targeted Mathematics Courses Minimum increase of 20% for retention At least 15% increase in success (completion with a C or better) Targeted Writing Courses Minimum increase of 15% for retention At least 16% increase in success (completion with a C or better) This Years Adjustments Increase participation and awareness Improve ease of access Expand data plan to include GPA and
Meetings with Dick ACI Spring 2005 Convention New York City International Session: "Seismic Engineering for Concrete Structures - Italian Perspective" Workshop OICE - ACI ITALY CHAPTER, Rome, October 2009 Design of new Structures and Retrofitting of Existing ones: the Approach...
- remember: Effective is the key word GENERAL RULES 4. ... How to Prepare for and Present a Seminar (Including a Research Proposal) ... PowerPoint Presentation PowerPoint Presentation PowerPoint Presentation PowerPoint Presentation INNOVATION IS KEY PowerPoint Presentation OUTLINE OUTLINE ...
SCAN Transition SCAN terminated its contract with AHCCCS, effective May 1, 2012 Approximately 2,700 ALTCS members transitioned to remaining ALTCS E/PD contractors in Maricopa County -- Bridgeway Health Solutions, Evercare Select and Mercy Care Readiness review process - January-May 2012...
Here you see the action statements that we will explore in this training. Facilitator . Notes: Ask participants to follow along by reviewing their copies of the CCR Classroom Observation Tool. Read the language of each core action. No discussion...
An object's mass compared to its volume. On Earth we can sometimes use weight for mass. IV Density Facts. Things with HIGH Density: Bowling Ball Shot put. Big Marble. Things with LOWDensity: Soccer Ball Soft Ball. Ping Pong Ball. I...
DEXTRIN- digested by DEXTRINASE *** All digested into GLUCOSE monomers by these enzymes in the microvilli of SI. Use of dialysis tubing to model absorption of digested food in the intestines. (Nature of Science- models are representations of the real...
Erosion "In geomorphology and geology, erosion is the action of exogenic processes (such as water flow or wind) which remove soil and rock from one location on the Earth's crust, then transport it to another location where it is deposited.Eroded...
Students need additional practice solving real-world problems using properties of circles. Circle . M. represents a circular race track. The radius of this race track is 120 feet. Juan will start at point . A. and run in a clockwise...
Ready to download the document? Go ahead and hit continue!