MDAC Introduction and Participant Satisfaction Survey ...

MDAC Introduction and Participant Satisfaction Survey ...

MDAC INTRODUCTION AND PARTICIPANT SATISFACTION SURVEY OVERVIEW FOR SSVF GRANTEES March 17, 2016 ABOUT MDAC

A full service market research company that provides insights which are analytical, strategic, tactical, operationally relevant, and impactful Established in 1985 with an experienced and diverse staff comprised of former private sector executives, government administrators, and academics National and regional demonstration projects, campaign and program evaluations

and tracking studies www.mdavisco.com Presented By M. Davis and Company, Inc. IMPORTANCE OF WORK Information provided from Veterans helps sustain a continuous improvement process to better serve our veterans and their families.

Participation is essential to assess veteran perceptions of services received, to help determine potential actions to increase veteran satisfaction and to reduce operational burden. Requirement under SSVF final rule ASSESSMENT PROCESS OVERVIEW Process similar to last year Services provided

Veteran registered through weblink once within 30 days of final services ( change from last year) Including cell phone number Email invitation sent to Veteran Veteran provides feedback (Spanish version available) Receive monthly reports with feedback from the Veterans you serve Presented By M. Davis and Company, Inc.

REGISTRATION SCREEN SHOT Presented By M. Davis and Company, Inc. REGISTRATION SCREEN SHOT Presented By M. Davis and Company, Inc. REGISTRATION SCREEN SHOT

Presented By M. Davis and Company, Inc. VETERAN INTRODUCTION SCREEN SHOT Presented By M. Davis and Company, Inc. NEXT STEPS Train staff and subcontractors on how to use

the weblink Share webinar slides Save weblink to computer desktop (as many computers as needed) Ask questions MDAC will send email with weblink on 3/18/2016 to all points of contact provided Be ready to go live on 03/18/2016 Including all Veterans that have finished with

services since March 1, 2016 Presented By M. Davis and Company, Inc. QUESTIONS? MDAC Please call or email immediately if you do not receive the email containing the weblink or if you have any questions [email protected] 1-877-737-0111 (If you need to leave a message, someone will return your call by the next 3 business days)

Resources available on SSVF website Webinar slides, copy of survey http://www.va.gov/homeless/ssvf/index.asp Presented By M. Davis and Company, Inc.

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