IOSA Preparation - EUFALDA

IOSA Preparation - EUFALDA

Job profile and training requirements of European flight dispatchers 28 OCT 2006 Andreas Cordes Slide 1 Agenda 28 OCT 2006 Andreas Cordes Slide 2 What? Dissertation as part of a Masters Degree Programme in Air Transport Management London City University Title: Job profile and training requirements of European Flight Dispatchers Impartial, not politically motivated 28 OCT 2006 Andreas Cordes Slide 3 Who?

Andreas Ex Cordes, 41 years old Lufthansa Captain Experience Licensed IOSA on B747-400, B737, A319/20/21 Flight Dispatcher (Germany) Lead Auditor and Trainer 28 OCT 2006 Andreas Cordes Slide 4 Goals Evaluate the environment of FOO/FDs in Europe and define a job profile Analyze Operator specific differences What kind of training is required in order to get the job done?

Assess the market chances for such a training course 28 OCT 2006 Andreas Cordes Slide 5 A word about licenses It is not the purpose of the study to answer the question, whether FOO/FDs should be licensed The issue is highly political and worth a study of its own But: the study will deliver arguments for the discussion 28 OCT 2006 Andreas Cordes Slide 6 Confidentialty The study has not been completed yet Content as presented here is tentative and

shall not be copied and distributed EUFALDA will receive the full paper as soon as it has been released by the University 28 OCT 2006 Andreas Cordes Slide 7 Agenda 28 OCT 2006 Andreas Cordes Slide 8 Participants Questionnaire has been sent to 140 Operators All sizes, all business models, all 32 JAA member states Feedback 24 received from 42 Operators countries covered Unfortunately

very little feedback from: UK Low-Cost Carriers 28 OCT 2006 Andreas Cordes Slide 9 Staff numbers 28 OCT 2006 Andreas Cordes Slide 10 Licensing 1 The majority is unlicensed National license: 35,7% FAA license: 5,5% Not Licensed: License issued by 54,9% another European country: 3,8%

28 OCT 2006 Andreas Cordes Slide 11 Licensing 2 Staff licensing vs. fleet Survey 10 A/C 11 to 25 26 to 50 > 50 size average or less A/C A/C A/C (most significant values highlighted) Not licensed 54,9 84,6% 52,2% 47,5% 55,3% National license 35,7 3,2% 27,6% 45,1%

38,6% FAA license 5,5 8,6% 9,3% 6,9% 3,2% Other EU license 3,8 3,5% 11,0% 0,5% 2,9% 28 OCT 2006 Andreas Cordes Slide 12 Hiring 1 1/3 of all Operators require staff to be licensed These Operators prefer a license issued by their authority

- followed by FAA license - and only then accept other EU countrys licenses EU licenses are isolated National,FAA and Only National EU licenses license recognized: recognized: 35,7% 42,9% Only National and Only National and FAA License recognized: 21,4% 28 OCT 2006 Andreas Cordes Slide 13 other EU license recogniezd: 0% Hiring 2 Most Operators require previous airline experience Applicants must have previous experience

Large operator (>50 A/C) 77,8% Small operator (<10 A/C) 75,0% Network carrier 57,1% Regional carrier 76,9% 67,9% Long haul operator Unlicensed environment 70,4% 64,3% Average 0,0% 10,0% 20,0% 30,0%

28 OCT 2006 Andreas Cordes Slide 14 40,0% 50,0% 60,0% 70,0% 80,0% 90,0% Hiring 3 Most Operators have hiring difficulties Hiring difficulties Operators not requiring previous airline experience 33,3% Large operator (>50 A/C) 33,3% 11,1% 77,8% Small operator (<10 A/C)

37,5% Network carrier 37,5% 23,8% 52,4% Very difficult Difficult Regional carrier 7,7% 76,9% Long haul operator Unlicensed environment 32,1% 46,4% 22,2% Average 51,9% 23,8% 0,0%

10,0% 54,8% 20,0% 30,0% 40,0% 50,0% 28 OCT 2006 Andreas Cordes Slide 15 60,0% 70,0% 80,0% 90,0% 100,0% Hiring 4 Average on-the-job training for new-entrants is 3 months Unlicensed staff does not receive more on-the-job training No compensation of training deficiencies Operators not requiring previous airline experience

11,3 Large operator (>50 A/C) 15,3 Small operator (<10 A/C) 9,0 Network carrier 13,5 Regional carrier 16,6 Long haul operator 13,6 Unlicensed environment 10,5 Average 12,7 0,0 2,0 4,0

6,0 28 OCT 2006 Andreas Cordes Slide 16 8,0 10,0 12,0 14,0 16,0 18,0 Interfaces/Work environment/Tools 28 OCT 2006 Andreas Cordes Slide 17 Tasks and duties 28 OCT 2006 Andreas Cordes Slide 18 Tasks and duties: Preflight assistance Type of operation determines level of pre-flight assistance Unlicensed staff is almost equally involved Activity index pre-flight

18,4 Large operator (>50 A/C) 18,1 Small operator (<10 A/C) Executive operator 16,3 Network carrier 17,2 12,0 Regional carrier 18,7 Long haul operator Unlicensed environment 15,0 Average 16,6 0,0 2,0

4,0 6,0 8,0 28 OCT 2006 Andreas Cordes Slide 19 10,0 12,0 14,0 16,0 18,0 20,0 Tasks and duties: Operational Control All groups of FOO/FDs are equally active in operational control duties Exception: executive operators Activity index operational control 5,4 Large operator (>50 A/C) 4,6

Small operator (<10 A/C) Executive operator 3,6 Network carrier 5,0 5,1 Regional carrier 4,9 Long haul operator Unlicensed environment 4,6 Average 4,8 0,0 1,0 2,0 28 OCT 2006 Andreas Cordes Slide 20

3,0 4,0 5,0 6,0 Tasks and duties: In-flight assistance Level of in-flight assistance varies by operator type Remarkable: Many operators provide flight-following Small Operators provide less in-flight assistance Large operator (>50 A/C) Small operator (<10 A/C) Executive operator Network carrier Regional carrier Long haul operator (most significant values highlighted) Unlicensed

environment Average In-flight assistance Normal duties Be available for in-flight assistance at any time an aircraft is airborne 92,7% 88,9% 100,0% 75,0% 100,0% 100,0% 87,5% 100,0% Pro-actively monitor weather and other relevant operational information at any time an aircraft is airborne 78,0% 66,7% 85,2% 66,7% 90,0% Pro-actively provide crews with relevant operational information while the aircraft is airborne 80,5% 77,8% 81,5%

83,3% 90,0% 100,0% 62,5% 87,5% Pro-actively follow the exact in-flight position of each individual aircraft at any given time (flight-following) 56,1% 48,1% 63,0% 41,7% 65,0% 50,0% Assist crews in case of in-flight diversions upon request 90,2% 88,9% 92,6% 83,3% 100,0% 80,0% 75,0% 100,0% Assist crews in case of re-routings (not diversions) upon request

87,8% 85,2% 88,9% 83,3% 95,0% 80,0% 75,0% 100,0% Assist crews in-flight in when technical problems occur in a way that a recalculation of the flight plan becomes necessary 82,9% 77,8% 88,9% 58,3% 95,0% 80,0% 75,0% 100,0% Initiate emergency response procedures 92,7% 88,9%

92,6% 91,7% 95,0% 100,0% 87,5% 100,0% Cooperate with crews in case of security threats 95,1% 92,6% 92,6% 100,0% 95,0% 100,0% 100,0% 100,0% 28 OCT 2006 Andreas Cordes Slide 21 60,0% 60,0% 62,5% 100,0% 62,5% Tasks and duties: Other activities FOO/FDs that work for small operators are kept busy with commercial activities (scheduling, bookings.) Activity index other activities 1,6

Large operator (>50 A/C) Small operator (<10 A/C) 4,6 Executive operator 4,6 Network carrier 2,4 4,2 Regional carrier 2,9 Long haul operator Unlicensed environment 3,8 Average 3,2 0,0 0,5 1,0

1,5 28 OCT 2006 Andreas Cordes Slide 22 2,0 2,5 3,0 3,5 4,0 4,5 5,0 Agenda 28 OCT 2006 Andreas Cordes Slide 23 IOSA Audits European Operators have more findings in the Dispatch section, especially Initial training

IOSA world average IOSA Europe and 0,00% recurrent 2,00% 4,00% 6,00% training IOSA world average IOSA Europe 0,00% 5,00% 10,00% 15,00% 20,00% 25,00% 28 OCT 2006 Andreas Cordes Slide 24 30,00%

8,00% 10,00% 12,00% 14,00% 16,00% IOSA Audits Operational problems discovered in IOSA audits Pilots not being aware of the fact that the flight plan might Lack of a clear definition of the interface have been processed by untrained individuals and might between operational controllers and pilots: not have been checked for suitable aerodromes, route restrictions and performance limitations. Lack of defined processes and procedures Duties not performed in a standardized manner and for duties and activities: without giving regard to operational procedures Lack of knowledge regarding aircraft performance, especially engine-out and depressurization scenarios No route analysis undertaken to ensure that aircraft are clear of obstacles at all times. Several routes found inappropriate over the alps, especially for turboprop aircraft. Lack of knowledge about all weather operations

Alternate airports filed that were unsuitable. No awareness that U.S. minima have to applied in the U.S., which differ from JAR-OPS minima. Unclear definition of duties for the emergency case Personnel not well prepared for their roles as described in the emergency response plan. 28 OCT 2006 Andreas Cordes Slide 25 IOSA Audits IOSA Auditing is extremely difficult in the European environment because U.S. and Europe are treated with identical standards Consequence: IOSA standards have completely changed in late 2006 Highlight: Introduction of the Flight Operations Assistant (FOA) to help EU carriers meet the standard EUFALDA is strongly recommended to become familiar 28 OCT 2006 Andreas Cordes Slide 26

with the new concept !! Agenda 28 OCT 2006 Andreas Cordes Slide 27 Consequences I European FOO/FDs perform work that meets the definition of ICAO Annex VI in the new version of 2006 But: Many FOO/FD are not adequately qualified Training deficiencies are obvious, large spread exists between groups of Operators Hence: Formal basic dispatch training is needed for all FOO/FDs Most existing programmes do not meet industry needs 28 OCT 2006 Andreas Cordes Slide 28 Consequences II Operators believe that a 3 mth. training would be adequate Proposed duration of training course in weeks

Operators not requiring previous airline experience 13,7 17,3 Large operator (>50 A/C) Small operator (<10 A/C) 5,8 Network carrier 15,3 12,3 Regional carrier 12,8 Long haul operator Unlicensed environment 10,0 Average 12,2 0,0

2,0 4,0 6,0 28 OCT 2006 Andreas Cordes Slide 29 8,0 10,0 12,0 14,0 16,0 18,0 20,0 Consequences III 28 OCT 2006 Andreas Cordes Slide 30 Thank you! for your attention and

for your support ! In case of questions, please contact: [email protected] 28 OCT 2006 Andreas Cordes Slide 31

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