How to Manage Conflict at the workplace?

How to Manage Conflict at the workplace?

How to Handle Conflict at the Workplace?

Conflict management and resolution is a challenge that managers face in the

corporate world What is Conflict?

Conflict may be defined as friction between individuals

due to differences of opinions, ideas, beliefs, values, needs or objectives.

Types of Conflict

Intrapersonal conflict Interpersonal

conflict Functional conflict

Intergroup conflict

Why does conflict arise?

No two people are alike See things differently

Different ideologies Different approaches

to problem-solving Poor communication

channels Competition for limited

resources Differences in goals and

values Organizational interdepartment friction.

Effects of conflicts

1. Positive effects of conflicts

Triggers the need for searching for new facts and solutions.

Improves group cohesiveness

2. Negative effects of conflicts

Reduces productivity Delays the decision-making

process How do you deal with

conflict situations? Negotiate

Solve the problem

Conceptual skills Communication Skills

1. Listening 2. Asking Question

Assertive action Manage emotions and

tempers Resolve the conflict in a

healthy way Be polite and respectful

Conclusion Conflict arises when a difference

between two (or more) people necessitates change in at least one person in order for their engagement to

continue and develop. The differences cannot coexist without some adjustment.

- Jordan (Courage in connection: Conflict, compassion,

creativity) To read articles on similar

topics, please visit blog.commlabindia.com Thank You

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