Bullying - The Big Bad Wolf of the Communications Center

Bullying - The Big Bad Wolf of the Communications Center

Bullying The Big Bad Wolf of the Communications Center Written and Presented by Laurie Wall Central County Emergency 9-1-1, 2012 Bullying Bullying Defined Persistent aggressive or unreasonable

behavior Verbal abuse Conduct which interferes with anothers work Threatening Humiliating Intimidating Sabotage Bullying Defined

Persistent aggressive or unreasonable behavior Often done within the established rules and policies of the organization. Bullying Defined Characteristics Lack of respect for a co-worker Sometimes

obvious Many times the subtle forms cause more damage Bullying Defined Affect of bullying on the workplace Responsible for

absenteeism Lack of workplace motivation Lack of employee satisfaction Increased turnover Lack of trust and

teambuilding among workers Objectives At the end of this block of instruction the student will be able to: Define the tactics of bullying behavior Define the tactics of bullying behavior in a supervisor Define bullying from the targets point of view Define bullying from the supervisors point of view

Objectives At the end of this block of instruction the student will be able to: Illustrate the role of the bullys posse List actions to be taken by the supervisor List actions to be taken by the target Co-worker Bullying Tactics

Jekyll & Hyde Bully manipulates feelings of those in his company Performs job tasks well above average Glory hound Co-worker Bullying Tactics Examples of bullying behavior

Verbal Non-verbal Psychological Physical Professional Co-worker Bullying Tactics Examples of bullying behavior Verbal Tone

Impatience Irritability Snide comments Sarcasm Co-worker Bullying Tactics Examples of bullying behavior Non-verbal Rolling of the eyes Wont acknowledge existence/silent

treatment Co-worker Bullying Tactics Examples of bullying behavior Psychological Undermining credibility Reporting mistakes Fabricating stories Present themselves as wonderful and kind

Co-worker Bullying Tactics Examples of bullying behavior Physical Standing too close in threatening manner Throwing objects Punching Co-worker Bullying Tactics

Examples of bullying behavior Professional Humiliation Gossiping Purposefully damaging reputation of another Accusing of incompetence Supervisor Bullying Tactics

Constantly corrects Separate the target from colleagues Exclude Marginalize

Overrule Ignore Sideline Supervisor Bully Tactics

Belittle Demean Patronize Overload with work/increase responsibility Take work/authority away Refuse leave requests Deny Training

Target Defined Target rather than victim Absolutely no apportion of blame Target Defined Questions a target may ask Why me?

What did I do to them? What did I do to deserve this? From the Targets Point of View Bully Nit-picking, fault finding, criticizing trivial things Refuse to acknowledge accomplishments Undermine position, status, worth, value and potential Take credit for work

Twist, distort and misrepresent what is said by the target From the Targets Point of View THE TRIVIALITY, REGULARITY AND FREQUENCY BETRAY BULLYING BEHAVIOR Supervisor How do I know if I

have a bully in my center? Turnover rate Have a complainer Supervisor How do I know if I have a bully in my center? Ones word against another

Supervisor How do I know if I have a bully in my center? Bully is usually the leader of a clique Supervisor How do I know if I have a bully in

my center? If Bully is a supervisor, sets unrealistic goals or change goals as target approaches them Posse Defined Clique

Membership Drawn in Self Preservation Why Doesnt the Supervisor put a Stop to the Bullying?

Doesnt see it Bully has good performance Supervisor has pride in Bully Responders speak highly of Bully Bully tactics fall short of legal definition of harassment Bully denies and distorts Why Doesnt the Supervisor put a Stop to the Bullying?

When Supervisor investigates Posse responds with That is just how s/he is. You just have to get use to him/her. Another problem Supervisors run in to Target moves to Posse

Supervisor Actions Listen and take seriously Target may just want to talk DOCUMENT Realize bullying behavior will not occur in you

presence Be prepared Put a policy in place Targets Options

Live with it Name it Check physical health Check mental health Check policies Call Attorney Expose Bully Targets Options

Seek other employment Protect the TARGET Go to Workplace Bullying Institute www.workplacebullying.org Web Resources Bullying: What Is It? UK National Workplace Bullying Advice Line

http://www.bullyonline.org/workbully/bully.htm#Difference%20between%20bullying%20and%20harassment Mobbing USA: Emotional Abuse in the American Workplace http://www.mobbing-usa.com/ Workplace Bullies About.com http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm

Bullying in information technology http://en.wikipedia.org/wiki/Bullying_in_IT How to Deal With a Bully at Work About.com http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm

Bully Busting - Roger Frame, Ph.D. http://www.frameworks4learning.com/bully-busting/ Dr. Gary Namie, Workplace Bullying Institute http://www.workplacebullying.org/ Questions?

Recently Viewed Presentations

  • VLSM and CIDR - Chipps

    VLSM and CIDR - Chipps

    Author: Kenneth M. Chipps Ph.D. Created Date: 05/01/2003 09:03:04 Title: VLSM and CIDR Last modified by: Kenneth M. Chipps Ph.D. Company: Cisco Systems, Inc.
  • Celeste H. Moreno and Curtis N. James - Arizona Space Grant ...

    Celeste H. Moreno and Curtis N. James - Arizona Space Grant ...

    The synoptic weather patterns and thermodynamic properties of each type of event will be analyzed and are presented by superposed epoch analysis (or composites) of NCEP gridded synoptic re-analysis data. ... Journal of Climate: Vol. 19, No 4. American Meteorological...
  • sciencewithshust.weebly.com

    sciencewithshust.weebly.com

    Merriam-Webster: the condition of being well or free from disease; the overall condition of someone's body or mind; the condition or state of something. Google: the state of being free from illness or injury. Let's create a list...
  • Welcome to our Webinar @ 7:30pm on.cpf.ca  Agenda

    Welcome to our Webinar @ 7:30pm on.cpf.ca Agenda

    About CPF. We are a national network of volunteers which values French as an integrated part of Canada and which dedicated to the promotion and creation of French-second-language learning opportunities for young Canadians. CPF was founded in 1977 by parents...
  • HOLISTIK NURSING Budi Anna Keliat BAHAN DISKUSI 1.

    HOLISTIK NURSING Budi Anna Keliat BAHAN DISKUSI 1.

    An interdisciplinary approach relies on health professionals from different disciplines, along with the patient, working collaboratively as a team. The most effective teams share responsibilities and promote role interdependence while respecting individual members' experience and autonomy
  • Bread Zeppelin Bread Zeppelin  Question 1 Bread Zeppelin

    Bread Zeppelin Bread Zeppelin Question 1 Bread Zeppelin

    As cost of sales is 60% of sales revenue, gross profit margin must be 40%. Cost of sales = £280,000 X 0.6 = £168,000. Gross profit = £280,000 - £168,000 = £112,000
  • Field Orientation Title of umanitoba.ca Adobe Protocol  Check

    Field Orientation Title of umanitoba.ca Adobe Protocol Check

    Field Instruction 1: SWRK 3150 (12 credit hours) This is your first educationally directed Field experience in which you will have the opportunity to assume responsibility for social work engagement, assessment, planning, intervention and evaluation, integrating theory from class.
  • Parts of a Story - mrburnsenglishclass.com

    Parts of a Story - mrburnsenglishclass.com

    Parts of a Story Story Map Exposition Rising Action Climax Falling Action/ Denouement Exposition a setting forth of facts, ideas, etc.; detailed explanation writing or speaking that sets forth or explains that part of a play, etc. which reveals what...