Bullying - The Big Bad Wolf of the Communications Center
Bullying The Big Bad Wolf of the Communications Center Written and Presented by Laurie Wall Central County Emergency 9-1-1, 2012 Bullying Bullying Defined Persistent aggressive or unreasonable
behavior Verbal abuse Conduct which interferes with anothers work Threatening Humiliating Intimidating Sabotage Bullying Defined
Persistent aggressive or unreasonable behavior Often done within the established rules and policies of the organization. Bullying Defined Characteristics Lack of respect for a co-worker Sometimes
obvious Many times the subtle forms cause more damage Bullying Defined Affect of bullying on the workplace Responsible for
absenteeism Lack of workplace motivation Lack of employee satisfaction Increased turnover Lack of trust and
teambuilding among workers Objectives At the end of this block of instruction the student will be able to: Define the tactics of bullying behavior Define the tactics of bullying behavior in a supervisor Define bullying from the targets point of view Define bullying from the supervisors point of view
Objectives At the end of this block of instruction the student will be able to: Illustrate the role of the bullys posse List actions to be taken by the supervisor List actions to be taken by the target Co-worker Bullying Tactics
Jekyll & Hyde Bully manipulates feelings of those in his company Performs job tasks well above average Glory hound Co-worker Bullying Tactics Examples of bullying behavior
Verbal Non-verbal Psychological Physical Professional Co-worker Bullying Tactics Examples of bullying behavior Verbal Tone
Impatience Irritability Snide comments Sarcasm Co-worker Bullying Tactics Examples of bullying behavior Non-verbal Rolling of the eyes Wont acknowledge existence/silent
treatment Co-worker Bullying Tactics Examples of bullying behavior Psychological Undermining credibility Reporting mistakes Fabricating stories Present themselves as wonderful and kind
Co-worker Bullying Tactics Examples of bullying behavior Physical Standing too close in threatening manner Throwing objects Punching Co-worker Bullying Tactics
Examples of bullying behavior Professional Humiliation Gossiping Purposefully damaging reputation of another Accusing of incompetence Supervisor Bullying Tactics
Constantly corrects Separate the target from colleagues Exclude Marginalize
Overrule Ignore Sideline Supervisor Bully Tactics
Belittle Demean Patronize Overload with work/increase responsibility Take work/authority away Refuse leave requests Deny Training
Target Defined Target rather than victim Absolutely no apportion of blame Target Defined Questions a target may ask Why me?
What did I do to them? What did I do to deserve this? From the Targets Point of View Bully Nit-picking, fault finding, criticizing trivial things Refuse to acknowledge accomplishments Undermine position, status, worth, value and potential Take credit for work
Twist, distort and misrepresent what is said by the target From the Targets Point of View THE TRIVIALITY, REGULARITY AND FREQUENCY BETRAY BULLYING BEHAVIOR Supervisor How do I know if I
have a bully in my center? Turnover rate Have a complainer Supervisor How do I know if I have a bully in my center? Ones word against another
Supervisor How do I know if I have a bully in my center? Bully is usually the leader of a clique Supervisor How do I know if I have a bully in
my center? If Bully is a supervisor, sets unrealistic goals or change goals as target approaches them Posse Defined Clique
Membership Drawn in Self Preservation Why Doesnt the Supervisor put a Stop to the Bullying?
Doesnt see it Bully has good performance Supervisor has pride in Bully Responders speak highly of Bully Bully tactics fall short of legal definition of harassment Bully denies and distorts Why Doesnt the Supervisor put a Stop to the Bullying?
When Supervisor investigates Posse responds with That is just how s/he is. You just have to get use to him/her. Another problem Supervisors run in to Target moves to Posse
Supervisor Actions Listen and take seriously Target may just want to talk DOCUMENT Realize bullying behavior will not occur in you
presence Be prepared Put a policy in place Targets Options
Live with it Name it Check physical health Check mental health Check policies Call Attorney Expose Bully Targets Options
Seek other employment Protect the TARGET Go to Workplace Bullying Institute www.workplacebullying.org Web Resources Bullying: What Is It? UK National Workplace Bullying Advice Line
http://www.bullyonline.org/workbully/bully.htm#Difference%20between%20bullying%20and%20harassment Mobbing USA: Emotional Abuse in the American Workplace http://www.mobbing-usa.com/ Workplace Bullies About.com http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm
Bullying in information technology http://en.wikipedia.org/wiki/Bullying_in_IT How to Deal With a Bully at Work About.com http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm
Bully Busting - Roger Frame, Ph.D. http://www.frameworks4learning.com/bully-busting/ Dr. Gary Namie, Workplace Bullying Institute http://www.workplacebullying.org/ Questions?
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