Boise VA Medical Center

Boise VA Medical Center

Boise VA Medical Center Veteran Service Organization Officers Day December 3, 2010 Welcome The Best Care Anywhere Boise VA Mission Sites of Care The Boise VA Medical Center is part of VISN 20 (Veterans Integrated Service Network) which includes VA Centers in Alaska, Washington, Idaho and Oregon Operating under the umbrella of the Boise VAMC are: Caldwell Community Based Outpatient Clinic Twin Falls Community Based Outpatient Clinic Salmon Behavioral Health Clinic Burns Outreach Clinic Mt. Home Outreach Clinic Boise VA Medical Center Twin Falls CBOC Caldwell CBOC

Boise VAMC Organizational Chart Comprehensive Health Care Comprehensive health care is provided through primary, specialty and long-term care services in the areas of: Medicine Surgery Psychiatry Dentistry Physical medicine and rehabilitation Extended care Special Emphasis Programs PTSD Treatment Substance Abuse Treatment Contract Home Health Care (CHHC) Female Veterans VIST (Visual Impairment Services Team) Homeless Veterans Care Prosthetics Academically Affiliated The Boise VA Medical Center has several active academic affiliations including agreements with the University of Washington School of Medicine, Boise State University, and the Idaho State University. Over 275 residents, interns,

and students are trained at the Boise VA Medical Center each year. Research and Education Research Human Studies Animal Studies Education Residents Students Interns Demographics Over 100,000 Veterans live in the Boise VAMC catchment area The Boise VAMC will provide care to over 24,000 unique (individual) patients in FY 2010. Outpatient SHEP - FY 09 Overall Quality 70 60 50 40

30 20 10 0 al n io at N SN VI 20 e ag r o ch n A B se

oi nd lt a r Po os R g ur b e le tt a Se ne a ok Sp la al W la al

W te hi W ity C Inpatient SHEP - FY 09 - Overall Rating of Hospital 70 60 50 40 30 20 10 0 National VISN 20 Boise

Portland Roseburg Seattle Spokane AES 2009 - Facility and VISN Comparisons on JSI Factors Type of Work Amount of Work Pay Satisfaction Coworker Direct Supervision Senior Management Promotion Opportunity Work Condition Customer Satisfaction Praise Quality of Work

Overall Satisfaction (Now) Satisfaction vs. 2yrs Ago (see notes page for key) VHA Avg Excluding CO 4.16 3.79 3.38 4.06 3.83 3.40 3.00 3.62 3.98 3.41 4.44

3.89 3.23 VISN 20 4.10 3.66 3.33 4.11 3.82 3.27 2.93 3.57 3.93 3.41 4.40 3.78 3.07

VISN 20 Office 3.80 3.16 3.20 4.10 3.74 3.41 3.31 3.52 3.74 3.43 4.20 3.54 3.16 Anchorage VAMC

4.08 3.68 3.19 4.09 3.78 3.36 2.84 3.66 4.03 3.52 4.40 3.79 3.00 Boise VAMC 4.24 3.84

3.32 4.24 4.00 3.60 3.15 3.80 4.19 3.52 4.50 4.00 3.20 Portland VAMC 4.23 3.79 3.45

4.18 3.95 3.59 3.12 3.75 4.02 3.53 4.44 3.93 3.30 Roseburg VAMC 3.99 3.48 3.27 3.96 3.52

2.65 2.63 3.27 3.73 3.14 4.36 3.52 2.81 Puget Sound HCS 4.01 3.60 3.33 4.05 3.78 3.15

2.83 3.43 3.86 3.30 4.33 3.69 2.93 Spokane VAMC 4.06 3.58 3.17 4.10 3.79 2.90 2.78 3.50

3.89 3.41 4.40 3.65 2.88 Walla Walla VAMC 4.05 3.53 3.26 3.96 3.72 3.15 2.72 3.52 3.75

3.32 4.44 3.67 3.23 SORCC VAD White City 4.21 3.75 3.39 4.25 3.92 3.41 3.02 3.76 4.04 3.49 4.51

3.94 3.21 Summary The Boise VA Medical Center is an acute care teaching hospital, providing a full range of patient care services, with state-of-the-art technology as well as education and research. Comprehensive health care is provided through primary care, secondary, and long-term care in areas of medicine, surgery, psychiatry, physical medicine and rehabilitation, dentistry, geriatrics, and extended care.

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