21st Century Skills for Work

21st Century Skills for Work

21st Century Employability Skills Communication: Lesson 2 Communication Styles 4 Primary Attributes of Communication Lesson Focus: 1 & 4 1. Speaks in a professional manner, uses appropriate content, and says things in a way that others will understand. 2. Can communicate using technology tools like email, LinkedIn, or PowerPoint slide shows. Knows how to use social media appropriately in

work settings. 3. Knows how to choose words wisely and use nonverbal communication to make meaning clear. When writing uses correct spelling and grammar to make meaning clear. 4. Is an attentive listener and asks questions or repeats back what was heard to make sure everything was understood correctly. Window Created by Joseph Luft and Harrington Ingham in 1955

Goals: 1. Increase your open area through communication In communication, your self awareness influences how and what information you share. 2. Analyze feedback to decrease your blind area Practice: http://kevan.org/ johari Action Steps to Improve Communication

Self assess your communication style(s) to identify the style(s) of others Make adjustments based on who you are communicating with Learn Find

common ground Communication Styles Supporter/Relater (O/I): Process focused communicator Analyzer/Thinker (G/I): Idea focused communicator Promoter/Socializer (O/D): People focused communicator Controller/Director

(G/D): Action focused communicator Active/ Attentive Listening Be observant of visual clues Pay attention to information and the way it is delivered Ask questions and check that you understand what the speaker means Try to determine the speakers communication style so you can adapt your own to find common ground Passive-Aggressive Communication

Definition: Passive aggressive communication is used to express: anger, frustration, stress, or unsettled feelings This is done INDIRECTLY The speaker does not take responsibility for those feelings but can deflect them on others Pay attention to tone and non verbal communication to help identify passive

aggressive behavior Major Types of P-A Communication: Denial Guilting Blaming Sarcasm Revenge Seeking Controlling Back Stabbing COMMON P-A PHRASES Pay attention to tone and how it relates to the meaning behind words. Can you come up with other examples?

"I'm not mad. "Fine." "Whatever. "Sure, I'd be happy to. "I was only joking! "Why "You are you getting so upset?

just want everything to be perfect." Action Steps to Confront P-A Communication Dont take it personally: the speaker is projecting his/her frustrations onto you Check for understanding: it seems you are frustrated by or am I understanding correctly that you think/feel

Be Moderate your response: stay calm, use a neutral voice, avoid escalating the situation direct: When you communicate in this way it comes across to me as passive-aggressive or what you said made me feel NWoW Playlist: www.youtube.com/pla ylist?list=PLWCjcrQpQ iFZn9kWvXIKTnd-DOs

cOEs6A Communication Assessment Video NEXT STEPS: PRACTICE! LinkedIn and New World of Work have partnered to provide suggested next steps after each of the 21st Century Skills lessons. Go to: www.linkedin.com/learning These videos will help you continue to explore Communication. You can earn certificates of completion to post on your LinkedIn profiles along with

any of your digital badges and skills verifications. Courses: Communication Communicating with Confidence Communicating Across Cultures Communicating with Empathy Grammar Fundamentals Effective Listening Videos: Simplify communication with tem plates and tools Using email as a communication tool Tips on nonverbal communication Refining your verbal communicati on

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