Transcription

PMPFifth EditionMichael G. Solomon

PMP Exam Cram, Fifth EditionCopyright 2015 by Pearson Education, Inc.All rights reserved. No part of this book shall be reproduced, stored ina retrieval system, or transmitted by any means, electronic, mechanical,photocopying, recording, or otherwise, without written permission fromthe publisher. No patent liability is assumed with respect to the use ofthe information contained herein. Although every precaution has beentaken in the preparation of this book, the publisher and author assumeno responsibility for errors or omissions. Nor is any liability assumed fordamages resulting from the use of the information contained herein.ISBN-13: 978-0-7897-5370-0ISBN-10: 0-7897-5370-7Library of Congress Control Number: 2014950142Printed in the United States of AmericaFirst Printing: October 2014TrademarksAll terms mentioned in this book that are known to be trademarks or servicemarks have been appropriately capitalized. Pearson IT Certification cannotattest to the accuracy of this information. Use of a term in this book shouldnot be regarded as affecting the validity of any trademark or service mark.Warning and DisclaimerEvery effort has been made to make this book as complete and as accurateas possible, but no warranty or fitness is implied. The information providedis on an “as is” basis. The author and the publisher shall have neither liabilitynor responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from the use ofthe CD or programs accompanying it.Special SalesFor information about buying this title in bulk quantities, or for special salesopportunities (which may include electronic versions; custom cover designs;and content particular to your business, training goals, marketing focus,or branding interests), please contact our corporate sales department [email protected] or (800) 382-3419.For government sales inquiries, please [email protected] questions about sales outside the U.S., please herDave DusthimerExecutive EditorBetsy naging EditorSandra SchroederSenior ProjectEditorTonya SimpsonCopy EditorKitty WilsonIndexerErika MillenProofreaderDebbie WilliamsTechnical EditorJanet JonesPublishingCoordinatorVanessa EvansMultimediaDeveloperLisa MatthewsCover DesignerAlan ClementsCompositorTrina Wurst

Contents at a GlanceIntroduction 1CHAPTER 1Project Management Framework Fundamentals 21CHAPTER 2Professional and Social Responsibility 53CHAPTER 3Understand Project Initiating 77CHAPTER 4Examine Project Planning 97CHAPTER 5Explore More Elements of Project Planning 135CHAPTER 6Understand Project Execution 179CHAPTER 7Investigate Project Monitoring and Controlling 213CHAPTER 8Explain Project Closing 243PMP Practice Exam 259Answers to the PMP Practice Exam 303Index343

Table of ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1The Project Management Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . 2What’s New in the PMBOK Guide, Fifth Edition . . . . . . . . . . . . . 2The PMP Certification Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Registering for the PMP Certification Exam . . . . . . . . . . . . . . . . 4Arriving at the Exam Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8In the Exam Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Using This Book and CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Pearson IT Certification Practice Test Engine and Questionson the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Chapter Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Using the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16About the PMP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16PMP Exam Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17CHAPTER 1:Project Management Framework Fundamentals . . . . . . . . . . . . . . . . . . . 21The Project Management Framework . . . . . . . . . . . . . . . . . . . . . . . . 22What a Project Is and What It Is Not . . . . . . . . . . . . . . . . . . . . 23What Project Management Is . . . . . . . . . . . . . . . . . . . . . . . . . 25Changes in the PMBOK Guide, Fifth Edition . . . . . . . . . . . . . . . 25Project Management Knowledge Areas . . . . . . . . . . . . . . . . . . . 27Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Organizational Frameworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Working with Organizational Politics and Influences . . . . . . . . . 32Differentiating Functional, Matrix, and ProjectizedOrganizational Structures . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Understanding Enterprise Environmental Factors . . . . . . . . . . . 34Organizational Process Assets . . . . . . . . . . . . . . . . . . . . . . . . . 35Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Project Life Cycle and Organization . . . . . . . . . . . . . . . . . . . . . . . . . 38Understanding Project Life Cycles . . . . . . . . . . . . . . . . . . . . . . 38Who Are the Stakeholders? . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Managing Project Constraints . . . . . . . . . . . . . . . . . . . . . . . . . 43Project Management Process Groups . . . . . . . . . . . . . . . . . . . . 44Understanding Project Life Cycle and Project ManagementProcesses Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Processes, Process Groups, and Knowledge Areas . . . . . . . . . . . . 46Understanding Process Interaction Customization . . . . . . . . . . . 49Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51CHAPTER 2:Professional and Social Responsibility . . . . . . . . . . . . . . . . . . . . . . . . . . 53The PMI Code of Ethics and Professional Conduct . . . . . . . . . . . . . . 54Core Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Aspirational and Mandatory Conduct . . . . . . . . . . . . . . . . . . . . 56Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Responsibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Aspirational Standards for Responsibility . . . . . . . . . . . . . . . . . . 59Mandatory Standards for Responsibility . . . . . . . . . . . . . . . . . . 59Ethics Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Responsible Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Respect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62Aspirational Standards for Respect . . . . . . . . . . . . . . . . . . . . . . 62Mandatory Standards for Respect . . . . . . . . . . . . . . . . . . . . . . . 63The Impact of Respect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Fairness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Aspirational Standards for Fairness . . . . . . . . . . . . . . . . . . . . . . 67Mandatory Standards for Fairness. . . . . . . . . . . . . . . . . . . . . . . 67Conflict of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

viPMP Exam Cram, Fifth EditionHonesty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Aspirational Standards for Honesty . . . . . . . . . . . . . . . . . .Mandatory Standards for Honesty . . . . . . . . . . . . . . . . . .Qualifications, Experience, and Performance of ProfessionalServices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . .What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73. . . . 74. . . . 74.74757576CHAPTER 3:Understand Project Initiating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77Initiating Process Group . . . . . . . . . . . . . . . . . . . . . . . .The Purpose of Initiating a Project . . . . . . . . . . . . .Project Manager Assignment . . . . . . . . . . . . . . . . .The Project Charter and Its Purpose . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . .Integration Management . . . . . . . . . . . . . . . . . . . . . . . .Project Selection Methods . . . . . . . . . . . . . . . . . . .Project Management Methodology . . . . . . . . . . . . .Project Management Information System . . . . . . . .Expert Judgment . . . . . . . . . . . . . . . . . . . . . . . . .Facilitation Techniques . . . . . . . . . . . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . .Stakeholder Management . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . .What the Project Manager Needs to Know . . . . . . . . . . .Using Management by Objectives . . . . . . . . . . . . .Accounting Concepts Used with Initiating ProcessesCram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . .What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PTER 4:Examine Project Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Understanding PMI’s Planning Process Group . . . . . . . . . . . . . . . . . . 98Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

viiContentsIntegration Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . .Scope Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Plan Scope Management . . . . . . . . . . . . . . . . . . . . . . .Collect Requirements . . . . . . . . . . . . . . . . . . . . . . . . .Define Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Work Breakdown Structure: A Common and DangerousOmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105105106107108109.Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Activity Planning—From WBS to Project Schedule . . . . . . . . . . . . . .Plan Schedule Management . . . . . . . . . . . . . . . . . . . . . . . . . . .Define Activities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Sequence Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Network Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Estimate Activity Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .Estimate Activity Durations . . . . . . . . . . . . . . . . . . . . . . . . . . .Develop Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Project Cost Estimating Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . .Plan Cost Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Estimate Costs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Determine Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .What Next? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32133134134CHAPTER 5:Explore More Elements of Project Planning. . . . . . . . . . . . . . . . . . . . . . . 135Quality Management . .