Transcription

DAMEWARE REMOTESUPPORTGETTING STARTED GUIDE 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

TABLE OF CONTENTSInstall DameWare Remote Support .3Launch Remote Session 5Troubleshoot Windows & AD Remotely 8Centralized Deployment (Optional) .11Useful Links 12Use this Getting Started Guide to jump-start your DameWare Remote Support installation and initial configuration.This will walk you through some initial steps in installation, setup, and using DameWare to launch remote sessions andtroubleshoot remote computers. Read the online admin guide for detailed instructions. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.2

INSTALL DAMEWARE REMOTE SUPPORTInstall DameWare RemoteSupportLaunch Remote SessionTroubleshoot Windows& AD RemotelyCentralizedDeployment (Optional)1. Have You Completed the Download?If not, then click here to download now.2. System RequirementsSoftware/HardwareRequirementsOperating SystemWorkstation: Windows XP, Windows Vista, Windows 7, 8, 8.1, 10Server: Windows Server 2003 R2, 2008, 2008 R2, 2012, 2012 R2CPU1 GHzMemory20 MB RAMHard Drive150 MB3. Installation WizardDameWare Remote Support provides an easy-to-use installation wizard to help you install the software in few simple steps. Afterregistering your email address during the installation, you will be prompted to enter the license:i.Buy Now: Allows you to buy DameWare Remote Support onlineii. Enter Licensing Information: If you have an activation key, enter it hereiii. Continue Evaluation: If you are evaluating the software, select this option 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.3

4. What is included in your DameWare Remote Support download?Your DameWare Remote Support download includes the following applications:ApplicationFunctionalityDameWare Mini RemoteControlThis is the application that will help you establish remote connection with Windows , Linux and Mac OS X computers.DameWare Remote SupportThis application provides you with a set of system tools to remotely administrate andtroubleshoot Windows computers and Active Directory environments.DameWare ExporterThis application lets you easily export system properties, AD properties, and WMI propertiesfrom remote computers.DameWare Client Agent MSIBuilderThis application gives you the option to build an MSI package to bulk install DameWare clientagent in remote computers. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.4

LAUNCH REMOTE SESSIONInstall DameWare RemoteSupportLaunch Remote SessionTroubleshoot Windows& AD RemotelyCentralizedDeployment (Optional)1. Launch Remote Sessioni.Open the ‘Mini Remote Control’ application from the ‘Start’ menu or the desktop shortcut.ii. Enter remote machine credentials such as hostname, IP address, user ID, password, and domain to launch a remote session.iii. Using DameWare, you can initiate remote sessions to Windows , Linux , Mac OS X systems.(i) Open Mini Remote Control(ii) EnterLoginCredentialsof RemoteMachine(iii) ChooseRemoteConnection Type 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.5

2. DameWare Agent Installation in Remote MachineDameWare Mini Remote Control requires the DameWare client agent to be installed in the remote machine. Installing this agent is verysimple and can be done in one of the following ways:i.On-Demand Agent Install (recommended for fewer endpoints and ad-hoc remote sessions)Once you enter the host details and click ‘Connect’, DameWare will prompt a message to install the agent. By clicking ‘OK’, youcan install client agent in the remote machine.ii.Bulk Agent Deployment (recommended for larger environments with multiple endpoints)With this option, you can easily install DameWare client agent to hundreds of computers at one go.Using the DameWare Client Agent MSI Builder, create an MSI package and install agents via network group policy to any numberof endpoints. See DameWare Administrator's Guide for more information. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.6

3. Getting to Know Your Mini Remote Control ConsoleDameWare Mini Control includes some useful utilities to help you during a remote session.Connect toRemote MachineIn-session ChatLock RemoteMachine’s KeyboardCtrl Alt DelRemote MachineView/Edit RemoteServer SettingsShow RemoteCursor 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Screen CaptureFile Transfer fromRemote MachineFile Transfer toRemote Machine7

TROUBLESHOOT WINDOWS & ACTIVE DIRECTORY REMOTELYInstall DameWare RemoteSupportLaunch Remote SessionTroubleshoot Windows& AD RemotelyCentralizedDeployment (Optional)1. Troubleshoot Windows Servers and Workstations Remotelyi.Click on the DameWare Remote Support (DRS) icon from your ‘Start’ menu shortcut to open the application.ii. DameWare provides instant remote access to host of system tools and TCP utilities that helps you to troubleshoot Windowssystems without having to initiate remote sessions.(i) Open DameWareRemote Support(ii) WindowsSystem Tools forTroubleshooting 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.8

2. Manage Active Directory EnvironmentsDameWare allows you to remotely manage multiple Active Directory environments through which you can remotely unlock users, edit Grouppolicies, settings, reset passwords, etc. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.9

3. Launch DameWare Exporteri.ii.Click on the DameWare Exporter icon from your ‘Start’ menu to open the application.Using DameWare Exporter, you can easily export system properties, software information and Active Directory objects from remotecomputers in .CSV and .XML formats.Open DameWare Exporter 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.10

CENTRALIZED DEPLOYMENT (OPTIONAL)Install DameWare RemoteSupportLaunch Remote SessionTroubleshoot Windows& AD RemotelyCentralizedDeployment (Optional)1. Centralized DameWare Deployment (Recommended for Larger Environments)In addition to the standalone mode discussed thus far, DameWare also supports centralized deployment mode. This is typically used byenterprises that require:i.Over-the-Internet remote support to set up remote connections (attended and unattended) outside the corporate networkii. On-the-fly remote control from iOS & Android mobile devicesiii. Centralized user account & license management.2. How to Install DameWare in Centralized ModeDameWare Remote SupportCentralized DeploymentThis requires installing the DameWare Central Server, and one or more server components as listed below.Install DameWare Remote Support DameWare Central Server: For centralized managementof all DameWare licenses & users, and sharing global host lists between all DameWaretechnician logins.Install DameWare Remote Support DameWare Central Server DameWare Internet Proxy:For supporting secure remote connections outside the firewall and over the Internet.Install DameWare Remote Support DameWare Central Server DameWare MobileGateway:For accessing computers on the corporate network from iOS and Android devices. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Learn more about DameWare deployment options ».11

USEFUL LINKSINSTALLATION RESOURCESADDITIONAL RESOURCESDameWare Remote Support Reference Manual (520 KB)Download this manual for detailed instructions on howto use DameWare Remote Support.DameWare VideosWatch training and how-to videos to learn more aboutDameWare Remote SupportDameWare Central Server Online Admin GuideRead this manual for detailed instructions on deployingDameWare Remote Support in the Centralized mode.DameWare Knowledge BaseBrowse DameWare knowledge base for tips & tricks andlearning resources on using DameWare Remote SupportDameWare Remote Support Release NotesProvides information on latest updates and new featuresof DameWare Remote Support.Ask the CommunityBrowse thwack, SolarWinds online user community, for tipsand tricks on using DameWare Remote Support. 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.12